Planet 7 Casino has been around since 2009, but tracing the ownership of the casino isn’t exactly straight forward, which is already a bad sign. We understand that not many online casinos can be very forthcoming with their ownership information, especially if they are accepting players from countries like the USA, but these guys have one hell of a shell game going on.
Our investigating has led us to the following: Planet 7 is owned and operated by the Ace Revenue Group, which was formerly the Crystal Palace Group, which itself is a subsidiary of the Virtual Casinos Group. Got that straight? There’s a reason for the layers of companies; Virtual has had a bad name in the industry for a long time. However, they remain one of the largest operators in the game.
Well, this one is a bit shocking, even to us and we have seen everything in this industry. Planet 7 Casino boasts of having excellent customer service and is giving its players email, live chat and TOLL-FREE phone options to reach them. This is pretty bold considering all the crap they take for slow playing players, but we assume their position is to get out in front of the complaints before they escalate too far into the mainstream.
On the occasions that claims have made it on a forum site, there appears to be a customer service representative who responds on behalf of Planet 7. In most cases, there are a lot of excuses being thrown around (come on, being “swamped” is no excuse these days) but at least they aren’t going silent. This is most likely the reason that Planet 7 hasn’t been blacklisted by every review site, and is definitely a factor in our ranking of their casino.
We have to give Planet 7 Casino credit here. As a U.S. facing online casino, their options for software suppliers is limited, but they have a relationship with one of the best out there in Real Time Gaming. RTG are one of the original software vendors in the industry, and they have never wavered from their acceptance of players from the United States at their licensees’ brands. With the extensive history in the business, RTG has built an excellent suite of games which we will outline a little further down.
It is somewhat shocking that they would continue to allow questionably-run operators on their platform. Maybe they have some sort of control over these sites which ensures that at the very least they will be paid their royalties; being able to run the casino off at any point should be enough control. One industry insider let us know that the RTG folks have a long-standing relationship with the owners of Virtual Casino Group and they are constantly keeping this group in check and trying their best to make sure casinos like Planet 7 are above board with their players.
Of course, it’s always the video slots that take up most lobby space, but then again they are also the most popular among players. The fine selection of hot titles here includes Achilles, Caesar’s Empire, Count Spectacular, Derby Dollars, Dragon Orb, Dream Run, Eagle Shadow Fist, Eternal Love, Fantasy Mission Force, Gemtopia, Ghost Ship, Golden Lotus, Green Light, High Fashion, Megaquarium, Ninja Star, Ocean Oddities, Paydirt, Red Sands, Samba Sunset, Secret Symbol, Texan Tycoon, Triple Twister, and so many more!
Horrible site, using all variety of tracking apps to ban you from betting!
This company is beyond awful
This company is beyond awful. Is the process of depositing money and gambling easy….. absolutely. Is the process of withdrawing your money easy. Absolutely NOT.
Worst experience ever
Worst experience ever, I have sent numerous emails to support chasing withdrawals and they do not even reply, the live chat is horrific, they take on average 8 mins to answer one question and blame technical issues! I have been promised my money tomorrow, I have asked them if they need any documents off me and they assured me no it’s all being processed, I will update tomorrow.
I said they will take your money but won’t give it back when you want to withdraw. Go elsewhere!!!
Accomplish the many demands
Researching to other supplier connected with internet casino video game titles this blog meet every one of the wants.Rapid confirmation along with verification of private records
Very best gambling house on the market
My partner and i however love playing it is really an incredibly extremely good site compared to others. Ideal internet casino out there i believe never had virtually any troubles rapidly payout.
I won free spins
Almost every game i have played i won free spins, some times good winnings.
Fast withdraws and service.
Fast withdraws and service. Legitimation is done in no time at all. Thank you.
Its fun and you really do win cash!!!!
I like it
Its a very good Casino Site with a very good Service for those who need Help with something they dont understand and the pay out is also very fast thats why i like it to be here
Your all the best.
I’ve been a VIP member with this casino for many years. The team members are fast to answer your question about anything. I love this casino for so many reasons it’s like the only casino you can hit the biggest jackpots I’ve hit many . Ican trust it. So if you like to spin and win big then let’s have the best time ever . #1 casino. Thank you team members. Your all the best.
I am an extremely satisfied customer!!!
I love this Casino. The process of getting verified for pay outs was quick and easy. I have cashed out a few times and have never had an issue. Received payouts within 4 days. The customer service is exceptional and anytime I have had a question and contacted them they responded quickly. I have referred this casino to friends as well. The games are exciting and graphics are awesome. I am an extremely satisfied customer!!!
Fast and reliable!
Fast and reliable!
This Casino is super user friendly
This Casino is super user friendly and the user experience is built for gamers. Nothing is hidden and its easy to find information whether it is about bonus terms or your own finances on the page. I have always received excellent customer service
Disgusting company! Given a £1000 Handout bonus which on live chat I was told was legit and could withdraw, then 3 hours later it had disappeared from my account and said later on another chat it was given in error. Not good enough I’m afraid! Messing with peoples minds!! Do not go near this company l, they are frauds! I wish I had read reviews before setting up an account with these crooks in the first place.
Rubbish don't waste your money
Logged into my account this morning a 1000 hand out bonus in there withdrew it though PayPal 3 hours later it cancelled told me it was an error even tho they have a promo stating people can with 1000 hand out bonus.. half hour later received an email asking me to log in to make my withdrawal to my debit card as they could not do it through PayPal at this time,tried it zero balance went on live chat to be told another error.. They shouldn’t get people’s hopes up like this.. also they even took my 9 pence I had in my account 😂😂.. loved planet7casino before this
Terrible casino. I opted out of their marketing but they continue to email me. Their support is lacking as they only write you back if it is in regards to depositing but not regarding account issues or bonus questions. I do not recommend this casino and think they are bogus.